FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
ARE YOU STILL OPEN DUE TO lOCKDOWN?
We can still offer a click and collect service so you can choose what you want from our website and collect and pay at the store, you cannot enter the shop currently but we can serve you through the door where suitable Covid safe precautions are in place.
DO YOU OFFER A PRICE MATCH PROMISE?
Yes we do. In the unlikely event that you find an identical in-stock firework elsewhere we will happily match the price.
We regularly check our competitors prices to make sure that our prices are competitive and that we are offering the best value for money. Just send us a message with a link to the item that you have found cheaper and we will do the rest.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major Credit & Debit Cards including American Express & Apple Pay.
We also accept Cash.
WHAT IS YOUR RETURN POLICY?
You cannot legally return unwanted fireworks so please make sure you want the item before you buy it.
In the highly unlikely event your firework Misfires please leave it alone for at least 15 minutes before returning to it, then soak the firework in a bucket of water overnight. Give us a call or use our contact page explaining the issue and we will then give you further instructions, the firework will be checked and if proven to be faulty a replacement item will be offered.
THE FIREWORK CODE:
ALWAYS FOLLOW THE FIREWORK CODE
Do not buy fireworks from UN-LICENSED retailers. These fireworks may be unsafe and illegal.
Only buy fireworks that comply with current safety standards.
Always keep fireworks in a closed box. Take them out one at a time and close the box.
Never put fireworks in your pocket.
Be considerate, Let your neighbours know you will be having a display, especially if they are elderly or
they have pets or children.
Avoid setting fireworks off late at night, particularly if it is a school-night.
Ensure your pets are safe.
Carefully follow the instructions on EACH firework.
Never go back to a lit firework unless the instructions advise otherwise.
Never throw fireworks; it is dangerous.
Light fireworks one at a time at the end of the fuse, and at arm’s length.
Light sparklers one at a time and wear suitable gloves, even when lighting them.
Never give sparklers to a child under the age of 5.
Never throw spent fireworks on a bonfire.
STAY SAFE, BE CONSIDERATE, AND DON’T BECOME A NUISANCE.